Frequently Asked Questions
Q: ARE THERE ANY SUPPLEMENTS I CANNOT HAVE TOGETHER AS PART OF MY ROUTINE?
A: Please do not take the Ultra Burner and Pre Workout together as part of your fitness routine. These products both contain caffeine so we recommend sticking to one or the other to avoid a high intake of caffeine, which some people can be quite sensitive to.
Q: CAN I PAUSE MY SUBSCRIPTION?
A: Yes! To pause your subscription, login to your LUXE Fitness account and head to "MY ACCOUNT" where you will find an option to "MANAGE YOUR SUBSCRIPTION". You will be able to pause your subscription for the month, as well as change any details including your address, credit card details, or even the product you have subscribed to.
Q: HOW DO I CANCEL MY SUBSCRIPTION?
A: If you would like to cancel your subscription, please email our customer support team via email@example.com
Q: HOW DO I CONSUME LUXE PROTEIN POWDER?
A: Add your recommended serving of LUXE Women's Protein Powder to chilled water, trim milk, or milk alternative in a protein shaker. Adjust liquid level to suit your desired level of flavour intensity and taste. Consume 1 serving per day, or as your dietary needs require. For optimum results take within 30 minutes after a workout or throughout the day as preferred.
Q: HOW FAST CAN I EXPECT TO SEE RESULTS?
A: Results vary depending on your lifestyle, age, gender, genetics, diet and how much you exercise/workout. Some people see results in a few weeks, other a few months.
Q: CAN I EXCEED THE SUGGESTED AMOUNT?
A: We advise for anyone consuming our supplements, to stick to the recommended daily intake.
Q: WHAT IF I MISS A DAY WHEN USING "LUXE" SUPPLEMENTS?
A: There is no need to worry. Just continue your regular routine the next day.
Q: ARE THE PRODUCTS GLUTEN, LACTOSE, GMO-FREE?
A: Almost all of our products are gluten, lactose and GMO-free. For detailed information, please have a look at the nutrition information of the specific supplement.
Q: WHAT PRODUCTS ARE VEGAN?
Q: WHERE AND HOW ARE THE PRODUCTS MANUFACTURED?
A: Our supplements are made and manufactured in New Zealand from local and imported ingredients by experienced manufacturers. Our Protein Powder is made from premium quality whey.
Q: IS WHEY PROTEIN SAFE TO CONSUME DURING PREGNANCY?
A: Whey protein is safe to use during pregnancy, however it is recommended that any person who wishes to consume LUXE Women's Protein Powder while pregnant or lactating, should consult with their health care provider beforehand.
Q: IS WHEY PROTEIN SAFE TO CONSUME WHILE BREASTFEEDING?
Q: DOES WHEY PROTEIN HAVE A BEST BEFORE DATE?
A: Shelf life is generally 12 months from the date of manufacture. Best before dates are clearly printed on the package.
Q: I HAVE PLACED AN ORDER - WHAT'S NEXT AND WHEN WILL I RECEIVE MY PRODUCTS?
A: As soon as we receive your order, we will send you an order confirmation so you can be sure the payment went through and was successful.
After your order was successful, we will start putting your order together.
Once the parcel has left our warehouse, you will receive another notification e-mail including your tracking number. Please note that it might take up to 48 hours until your tracking link becomes active!
Please visit our Shipping Info page to see what the estimated shipping times to your country are.
**Please allow up to 5 working days for order processing + shipping time**
Q: I HAVE NOT RECEIVED AN ORDER CONFIRMATION E-MAIL – WHAT DO I DO?
A: In most cases you can find the order confirmation in your Junk or Spam inbox of your email account. Please make sure to check this before you are contacting our customer support.
Please make also sure to check the correct e-mail account.
If you still can’t find the email, please contact us as it there may have been a typo in your email during your purchase.
Q: I HAVE NOT RECEIVED MY WORKOUT OR FOOD GUIDE - WHAT DO I DO?
A: We have a range of different E-Books (an electronic version of a printed book.) that are included with our bundles. These will be automatically sent to the email address that was used to place the order. If you have not received this, please check your spam mailbox. If you still cannot find it, please contact our customer support team and we will be happy to help.
You may also receive a "shipping dispatch" email - please ignore this.
Q: CAN MEN USE THESE DIETARY SUPPLEMENTS?
A: Yes, men can still take the products if they wish to do so.
For any further information, please feel free to contact our support team: