How do you secure my payment details?
Luxe Fitness does not directly store or process your credit card or bank details. The presence of an SSL certificate ensures all payment information is encrypted to be safely transmitted to the payment gateways. We offer numerous secure payment methods including bank deposit, direct deposit, Paypal, credit card which are all handled by fully compliant financial institutions. For full details and security & compliance checks please email firstname.lastname@example.org
Are my personal details safe?
When will my order be shipped?
All orders placed before 12pm (business days) will be shipped the same day. Orders placed after 12pm are shipped the following business day. You will receive a confirmation email to confirm your order has been processed and shipped.
How much can I expect to pay for delivery?
Our shipping cost appears in the order process just before you checkout, so you can confirm all costs before you need to complete the purchase. For shipping pricing please visit here. Orders over $99 ship free.
How long will it take to receive my order?
For full shipping details please visit here.
Do you deliver outside Australia?
Yes, we now deliver to most countries worldwide. Use our shipping calculator to process a shipping quote. Alternatively let us know what you'd like to order and your location, and we'll put together a shipping quote for you.
What happens if I have made a mistake on my order. Can I change it?
We are able to change your order up until the point at which it is despatched from our warehouse. Once this point has passed, unfortunately no changes (including the delivery address) can be made. If you have made a mistake on your order, or would like to add items, please contact us at email@example.com as soon as possible after placing the order or call us on 03 9580 8029.
What is your return and exchange policy?
We offer a hassle free 365 day return policy. For further details please visit here.
Do you do back orders?
Yes we do. If an item is out of stock we will notify you as soon as possible to ask if you would like a free upgrade to a superior item, a store credit or a refund. If the item is in stock shortly, and you are in agreeance, then we are happy to do a back order for you.
Do you offer warranty?
All of our suppliers cover any fault, defect or failure occurring as a result of the manufacturing process. The warranty period will vary by product and manufacturer. For further warranty information please email us with images to firstname.lastname@example.org.
Can I purchase a gift voucher from Luxe Fitness?
Its easy! Just purchase online and you will receive an e-voucher, which contains a unique code and instructions. This code can be entered at the checkout and a discount will be applied to the order. If the gift voucher is used to less than it's full value, you will be able to use the remaining credit on later purchases.
I need help with sizing of a product. Where can I find this information?
Most products on our site will have a sizing guide. We do our best to give you a good idea of what size you require for a particular product. If you would like specific sizing information for a product you can email email@example.com and one of our admin team can measure your requested item and get back to you.
Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. You need to enable cookies on your browser to enjoy all the shopping features at Luxe Fitness. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.